“Big Blue has recently moved most of its training acivities out of the classroom and onto the desktop. As a result the company has saved around a quarter -billion dollars in annual costs. More important: employees who receive training via desktop computer report higher customer satisfaction scores than do those who get their training in […]

“Reactive learning is governed by downloading habitual ways of thinking, of continuing to see the world within the familiar categories we are comfortable with. We discount interpretations and options for action that are different from those we know and trust. We act to defend our own interests. In reactive learning, our actions are actually reinforced […]